The Zertus subsidiary, Kinnerton Confectionery is the fourth largest chocolate producer in Great Britain.  Kinnerton Confectionery whose headquarters are in London, was founded more than 30 years ago and now employes more than 1,000 people.

Every year, the company produces more than 10 million Advent calendars and more than 20 million Easter eggs, and thanks to its broad range, is one of Britain’s most important producer of seasonal goods.

Business & Technical Objectives

As a multi-site company, a high volume of calls between office locations meant that Kinnerton were faced with an everincreasing telephone bill. Separate phone systems at each site was also very costly to maintain and operate.


GGR installed a Cisco Unified Communications Manager with servers at two office locations. This provided a redundant system so that all internal calls used VoIP on a private network.


Kinnerton were able to reduce expenditure and leverage new benefits. Call charges between sites were elimated due to all internal calls using VoIP on the private network. The cost of maintaining the legacy system was dramatically reduced and the new system meant that telephony staff were now centralised. In addition, with all sites now on one system, workers can contact each other immediately, irrespective of their location.

The Benefits

  • Dramatically reduced call costs.
  • Increased mobility.
  • Increased employee productivity.
  • Reduced infrastructure support costs.


“We were impressed by GGR’s breadth and depth of expertise while we were looking for a solution. GGR were able to understand our requirements and quickly turn them into a winning proposal. Throughout the implementation GGR repeatedly demonstrated a willingness to go that extra mile to ensure our communications infrastructure was working smoothly.”
Matthew Davies, Head of ICT/ Commercial Supply Chain Kinnerton Confectionery


The Customer:

Kinnerton Confectionery

The Challenge:

Reducing costs and improving efficiency of high volumes of calls between multiple sites

The Solution:

Cisco Unified Communications Manager

The Results:

Elimination of call charges between sites, reduced costs of legacy system, centralised telephony staff.