Professional Services
Our Engineers Hold the Highest Network Certifications in the Industry
At GGR Communications, we are committed—both as an organisation and as individuals—to maintaining the highest and most current standards of network expertise. Our team holdsCisco certifications across Routing & Switching, Collaboration, and Security. reflecting our deep technical capability and proven delivery experience.
Our Professional Services team is among the strongest in the industry. This expertise, combined with our customer-focused approach, that enables clients to confidently choose GGR Communications and build long-term relationships with us as their trusted network partner. We offer a comprehensive range of Professional Services, supported by flexible commercial options.
Project Management
GGR Communications have dedicated Project Management resource to ensure a smooth delivery from sale to closure. We practise the Prince2 methodology to manage and control financial, technical and time constraints throughout each job’s lifecycle from initiation through to design, implementation and service handover. GGR are proud to have a history of mobilising on large projects with limited notice, and provide flexibility to suit a wide range of business needs.
High-Level & Low-Level Design
Scoping of network projects is essential to their overall success. Here, at GGR Communications we spend time understanding what the required output is from any project undertaking. We then provide a Scope of Works, or a change control, for that work, allowing for complete transparency of the schedules, impact and accountability for those actions, giving our customers the confidence to make informed decisions about their network services. Your Account Manager and your Technical Point of Contact at GGR will work closely with you to provide a best-in-class customer experience.
Consultation
As a GGR customer, in addition to an Account Manager, your business will have a dedicated GGR Professional Services Engineer, who has a comprehensive knowledge of your account and your networks. These engineers are designated as your Technical Point of Contact (TPoC). They will be available to assist with any technical query, over and above a standard Support call. From experience, our customers truly value this service and it’s what we think believe makes us different from our competitors.