{"id":151,"date":"2015-11-22T12:55:03","date_gmt":"2015-11-22T12:55:03","guid":{"rendered":"https:\/\/wwwggrnet.wpengine.com\/communications\/?page_id=151"},"modified":"2026-02-20T10:13:42","modified_gmt":"2026-02-20T10:13:42","slug":"support","status":"publish","type":"page","link":"https:\/\/www.ggr.net\/communications\/support\/","title":{"rendered":"Support"},"content":{"rendered":"[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.27.5″ global_colors_info=”{}”][et_pb_fullwidth_header title=”How We Can Support You” _builder_version=”4.27.5″ title_font_size=”75px” background_color=”rgba(255, 255, 255, 0)” background_image=”https:\/\/www.ggr.net\/wp-content\/uploads\/sites\/4\/2018\/10\/support-hero.jpg” background_layout=”light” global_colors_info=”{}” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ custom_margin=”14px|||||” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]\n

Our Average Support Call Answer Time is 9.8 Seconds, with 97% of Calls Picked-Up in 15 Seconds or Less by a Qualified Engineer<\/span><\/h1>\n

GGR Communications provide comprehensive and flexible network support options to a wide variety of organisations and industry sectors.\u00a0 Our expert engineering team deliver network technology across our customers\u2019 businesses, working closely with their IT departments, focussing on their individual business needs.<\/span><\/p>\n

It is our aim to understand every element of each customer\u2019s network and pre-empt issues before they materialise. If an issue does arise, our customers know that our network support services run from basic break-fix to a fully managed service.<\/span><\/p>\n

Here at GGR Communications, we pride ourselves on maintaining the highest,<\/span> and most up-to-date, standards of network expertise both as a business and individual team members. We can therefore guarantee that all our Support calls will be answered directly by a qualified network engineer, based in the UK.<\/span><\/p>\n

<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.ggr.net\/communications\/wp-content\/uploads\/sites\/4\/2019\/05\/coding-isometric-01.png” title_text=”coding-isometric-01″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”-30px|auto||auto||” custom_padding=”27px|0px|27px|0px||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.5″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]\n

What\u2019s more?\u00a0 We won\u2019t keep you waiting! In fact, our average call answer time is 9.8 seconds, with 97% of calls being picked-up in 15 seconds or less.<\/span><\/h1>\n

Building long-standing relationships is something we strongly believe in here at GGR Communications, this starts with providing great customer service including being there to ensure you get the support you require, when you need it, delivered exactly how you need it.<\/span><\/p>\n

<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”-8px|auto||auto||” custom_padding=”27px|0px|27px|0px||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_heading title=”Our Support Service portfolio includes:” _builder_version=”4.27.5″ _module_preset=”default” title_text_color=”#7A7A7A” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”||divi||400″ icon_color=”#0C71C3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]\n

Bespoke SLA options up to 24\/7 x 365<\/strong><\/p>\n[\/et_pb_text][et_pb_icon font_icon=”||fa||900″ icon_color=”#0C71C3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]\n

Service management and reporting<\/strong><\/p>\n[\/et_pb_text][et_pb_icon font_icon=”||fa||900″ icon_color=”#0C71C3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]\n

Software update and patch management<\/strong><\/p>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”||fa||900″ icon_color=”#0C71C3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]\n

UK based in-house Support Team<\/strong><\/p>\n[\/et_pb_text][et_pb_icon font_icon=”||fa||900″ icon_color=”#0C71C3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]\n

Configuration management<\/strong><\/p>\n[\/et_pb_text][et_pb_icon font_icon=”||fa||900″ icon_color=”#0C71C3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]\n

System backup management<\/strong><\/p>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”||fa||900″ icon_color=”#0C71C3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]\n

Hardware break\/fix<\/strong><\/p>\n[\/et_pb_text][et_pb_icon font_icon=”||fa||900″ icon_color=”#0C71C3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]\n

Change management<\/strong><\/p>\n[\/et_pb_text][et_pb_icon font_icon=”||divi||400″ icon_color=”#0C71C3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]\n

Proactive network monitoring and alerting services<\/strong><\/p>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”||fa||900″ icon_color=”#0C71C3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]\n

Rapid onsite response<\/strong><\/p>\n[\/et_pb_text][et_pb_icon font_icon=”||fa||900″ icon_color=”#0C71C3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]\n

Ad-hoc engineering assistance<\/strong><\/p>\n[\/et_pb_text][et_pb_icon font_icon=”||fa||900″ icon_color=”#0C71C3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]\n

Infrastructure audits and health-checks<\/strong><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/www.ggr.net\/communications\/contact-us\/” button_text=”Contact Us for More Information” button_alignment=”center” _builder_version=”4.27.5″ custom_button=”on” animation_style=”slide” global_colors_info=”{}”]\n[\/et_pb_button][et_pb_divider color=”#474747″ _builder_version=”4.27.5″ _module_preset=”default” min_height=”32.8px” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”About Us” _builder_version=”4.27.5″ _module_preset=”default” title_level=”h2″ title_text_align=”center” title_text_color=”#6d6d6d” custom_margin=”||14px|||” global_colors_info=”{}”][\/et_pb_heading][et_pb_image src=”https:\/\/www.ggr.net\/communications\/wp-content\/uploads\/sites\/4\/2018\/10\/about-us-hero.jpg” alt=”About Us Hero” title_text=”About Us Hero” url=”https:\/\/www.ggr.net\/communications\/about-us\/” align=”center” _builder_version=”4.27.5″ _module_preset=”default” width=”58%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Our Partners” _builder_version=”4.27.5″ _module_preset=”default” title_level=”h2″ title_text_align=”center” title_text_color=”#6d6d6d” custom_margin=”||17px|||” global_colors_info=”{}”][\/et_pb_heading][et_pb_image src=”https:\/\/www.ggr.net\/communications\/wp-content\/uploads\/sites\/4\/2019\/01\/contact-us-hero.jpg” alt=”contact us” title_text=”contact us” url=”https:\/\/www.ggr.net\/communications\/sectors\/partnerships\/” align=”center” _builder_version=”4.27.5″ _module_preset=”default” width=”60%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

Our Average Support Call Answer Time is 9.8 Seconds, with 97% of Calls Picked-Up in 15 Seconds or Less by a Qualified Engineer GGR Communications provide comprehensive and flexible network support options to a wide variety of organisations and industry sectors.\u00a0 Our expert engineering team deliver network technology across our customers\u2019 businesses, working closely with […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-151","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ggr.net\/communications\/wp-json\/wp\/v2\/pages\/151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ggr.net\/communications\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ggr.net\/communications\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ggr.net\/communications\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ggr.net\/communications\/wp-json\/wp\/v2\/comments?post=151"}],"version-history":[{"count":0,"href":"https:\/\/www.ggr.net\/communications\/wp-json\/wp\/v2\/pages\/151\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ggr.net\/communications\/wp-json\/wp\/v2\/media?parent=151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}