"Anglian Home Improvements have been using GGR Communications for products and services since 1998. From an initial consultancy role the footprint has expanded into a total outsourced solution for LAN, MAN and WAN services. GGR are truly a partner to the Anglian Home Improvements IT Department where they assist us shaping strategic decisions in all areas of IT services."
The British Horseracing Authority (BHA) is the governing and regulatory body for Horseracing in Great Britain. GGR has recently successfully delivered the BHA's Perimeter Security and Access Project (PSAP).
Stan James is one of the biggest and most popular names in bookmaking, having been at the forefront of sports betting for many years. The name Stan James is synonymous with Betting In-Running; giving customers the opportunity to bet on an event as the action unfolds.
"Over the last 5 years GGR have worked in partnership with Jockey Club Racecourses to deliver an IT strategy with a key objective to improve the performance and reliability of our Local and Wide Area Network infrastructure, whilst reducing the total cost of ownership. GGR have been indispensable in ensuring that this objective was met."
At GGR we take support seriously. Our customers tell us that our level of support is a major strength and a key differentiator.
We offer support services 365 days a year, 24 hours a day. We run dedicated support engineers during office hours and a call back service within 30 minutes, 24 hours a day.
Over 99% of calls to our support line are answered directly by an engineer who can assist with your issue immediately. Our support engineers are rotated from other engineer duties to ensure their knowledge and expertise is fresh and so they continue to have real environment experience of the technologies they support.
Full service support We offer our customers full support, not simply hardware maintenance. Within our normal support we cover hardware maintenance, configuration support and proactive monitoring. In addition we allow configuration changes to be managed remotely for customers under our support agreement. In our experience modern equipment, when installed correctly rarely fails with a hardware problem, instead most of our calls are as a result of something being changed in the network and a reconfiguration of the equipment is required.
Certifications All our engineers are trained in technologies outside of our industry, allowing us to assist with problems that lie outside our remit. Whilst our engineers hold an array of industry standard networking certifications from CCNAs to CCIEs, we also have certified Microsoft MCSEs and Unix specialists within our team. We are often asked to assist with application, server or other non-network related faults due to our unique ability to troubleshoot and provide a solution or workaround.
If you would like to discuss your support issues with GGR please contact us or click Live Support to chat with an engineer.
