"We spent a long time assessing how we could improve our voice and data network. Once GGR became involved in the project they were quick to understand what we were trying to achieve, helped to define the scope and agreed a solution that won the tender. We now have a reliable and robust Wide Area Network and VoIP that delivers more functionality and saves us money."
"Over the last 5 years GGR have worked in partnership with Jockey Club Racecourses to deliver an IT strategy with a key objective to improve the performance and reliability of our Local and Wide Area Network infrastructure, whilst reducing the total cost of ownership. GGR have been indispensable in ensuring that this objective was met."
Stan James is one of the biggest and most popular names in bookmaking, having been at the forefront of sports betting for many years. The name Stan James is synonymous with Betting In-Running; giving customers the opportunity to bet on an event as the action unfolds.
Jeyes are an international hygiene products business with sites across the globe. In the UK, Jeyes had a Wide Area Network (WAN) connecting their six sites with their five international sites. Jeyes approached GGR as they were experiencing bandwidth availability issues and found their network to be unreliable.
At GGR we take support seriously. Our customers tell us that our level of support is a major business strength and a key differentiator.
We offer support services 365 days a year, 24 hours a day. We have dedicated support engineers during office hours and a call back service within 30 minutes, 24 hours a day.
Over 99% of calls to our support line are answered directly by an engineer who can assist with your issue immediately. Our support engineers are rotated from other engineer duties to ensure their knowledge and expertise is fresh and so they continue to have real environment experience of the technologies they support.
Full service support We offer our customers full support, not simply hardware maintenance. Within our normal support contract we cover hardware maintenance, configuration support and proactive monitoring. In addition we allow configuration changes to be managed remotely for customers under our support agreement. In our experience modern equipment, when installed correctly, rarely fails with a hardware problem. Instead most of the calls we receive are as a result of something being changed in the network so a reconfiguration of the equipment is required.
Certifications All our engineers are trained in technologies outside of our industry, allowing us to assist with problems that lie outside our remit. Whilst our engineers hold an array of industry standard networking certifications from CCNAs to CCIEs, we also have certified Microsoft MCSEs and Unix specialists within our team. We are often asked to assist with application, server or other non-network related faults due to our unique ability to troubleshoot and provide a solution or workaround.
If you would like to discuss your support issues with GGR please contact us or click Live Support to chat with an engineer.
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