Stan James is one of the biggest and most popular names in bookmaking, having been at the forefront of sports betting for many years. The name Stan James is synonymous with Betting In-Running; giving customers the opportunity to bet on an event as the action unfolds.
"We spent a long time assessing how we could improve our voice and data network. Once GGR became involved in the project they were quick to understand what we were trying to achieve, helped to define the scope and agreed a solution that won the tender. We now have a reliable and robust Wide Area Network and VoIP that delivers more functionality and saves us money."
The British Horseracing Authority (BHA) is the governing and regulatory body for Horseracing in Great Britain. GGR has recently successfully delivered the BHA's Perimeter Security and Access Project (PSAP).
"Over the last 5 years GGR have worked in partnership with Jockey Club Racecourses to deliver an IT strategy with a key objective to improve the performance and reliability of our Local and Wide Area Network infrastructure, whilst reducing the total cost of ownership. GGR have been indispensable in ensuring that this objective was met."
GGR has extensive experience of specialist software development as part of an end-to-end solution, from specialist voice applications through to communication protocols and architectures. Typically GGR software is employed to provide a complete solution to specific problems of interworking between applications and technologies.
GGR Software PAD, used by utility companies for telemetry and meter reading technologies, allows customers to use Cisco Hardware and Virtual COM Ports to emulate serial lines and legacy X.25 equipment for use in many applications. We have successfully replaced banks of legacy X.25 equipment and multi-port serial services with IP based services for many of our customers.
GGR Extension Mobility (EM) application for Unified Call Manager and Unified Contact Centre Express facilitates synchronisation of telephony system and PC login. This takes hot desking to the next level, even within the Contact Centre environment. Once a user logs onto a PC the IP phone will also be logged in. EM provides a small system tray method of controlling the Contact Centre agent's status and reporting without the complexity or screen space usage of other agent desktops.
GGR Wallboard is asimple free application that pushes Unified Contact Centre Express statistics to both physical wallboards, a software PC based wallboard and also as an XML web page for Cisco IP phones.
If you would like to trial any of the software or to discuss your requirements please contact us.