GGR Communications are skilled in specialist software development, from voice applications through to communications protocols and architectures. Typically, our software is employed to provide a complete solution to specific problems of interworking between applications and technologies.
GGR Software PAD:
Used by utility companies for telemetry and meter reading technologies, allowing customers to use Cisco Hardware and Virtual COM Ports to emulate serial lines and legacy X.25 equipment for use in many applications.
GGR Extension Mobility (EM):
An application for Unified Call Manager and Unified Contact Centre Express which facilitates synchronisation of telephony systems and PC logins. This takes hot desking to the next level. Once a user logs onto a PC the IP phone will also be logged in. EM provides a small system tray method of controlling the Contact Centre agent’s status and reporting without the complexity or screen space usage of other agent desktops.
GGR Wallboard:
A simple, free application that pushes Unified Contact Centre Express statistics to both physical wallboards, a software PC based wallboard and also as an XML web page for Cisco IP phones.