Regular, non-disruptive health checks on networking equipment to identify potential problems before they cause downtime.

For initial response, we can offer the services of one of our network engineers to remotely investigate a reported problem (where applicable) which may either remove the need for a site visit, or ensure that correct replacement parts are available to the on-site engineer.

With a guaranteed response time of usually 4 or 8 working hours, an on site contract ensures that you get a qualified engineer, with common replacement parts to attend the problem within a pre-determined timeframe to attend to the faulty equipment.

Where response time is not so important, we can always provide an engineer at the next available opportunity, which we would endeavour to provide within 3 working days, and the standard engineering rates would apply, this could be tailored to include an annual retaining fee, which guarantees the response time, with the visit charged at a slightly reduced rate.