"We spent a long time assessing how we could improve our voice and data network. Once GGR became involved in the project they were quick to understand what we were trying to achieve, helped to define the scope and agreed a solution that won the tender. We now have a reliable and robust Wide Area Network and VoIP that delivers more functionality and saves us money."
Jeyes are an international hygiene products business with sites across the globe. In the UK, Jeyes had a Wide Area Network (WAN) connecting their six sites with their five international sites. Jeyes approached GGR as they were experiencing bandwidth availability issues and found their network to be unreliable.
Stan James is one of the biggest and most popular names in bookmaking, having been at the forefront of sports betting for many years. The name Stan James is synonymous with Betting In-Running; giving customers the opportunity to bet on an event as the action unfolds.
"Over the last 5 years GGR have worked in partnership with Jockey Club Racecourses to deliver an IT strategy with a key objective to improve the performance and reliability of our Local and Wide Area Network infrastructure, whilst reducing the total cost of ownership. GGR have been indispensable in ensuring that this objective was met."
Ensure customer contact and collaboration while cutting call costs with a GGR IP Telephony System.
Many organisations continue to run separate data and telephony networks with separate infrastructures and costs. Using IP telephony/Unified Communications or Voice over IP (VoIP) allows:
Voice and data to be integrated into a single network and application
Reduced management complexity and maintenance overheads
Cost savings
Integration with other resources such as presence, voicemail and other groupware applications
Roaming benefits
With so many companies taking advantage of collaboration with home and road workers it is important to streamline communications between employees. By leveraging Unified Communications, companies can ensure customer contact and collaboration.
With Unified Communications you can guarantee that anyone calling your office phone number will be able to reach you, whether you're at your desk, hot desking, working from home or on the road. The same phone number could even ring at all locations at the same time. Many Smart-phones (such as Nokia E Series and iPhone) can deliver your call over WiFi with wireless VoIP to your mobile.
Contact Centres
With IP based Contact Centre applications your call centre can become another IP application on your network, allowing call agents to be located anywhere on your network. This means your Contact Centre could be located in a geographically separate location without complexity or additional cost. Your agents could even be located at home but still be fully integrated members of the contact centre team.
GGR Communications offers a number of IP Telephony solutions and as a Cisco Advanced Unified Communications Partner we can offer industry leading solutions from Cisco Systems. We have IP Telephony solutions that range from single site systems to large multi-site systems with redundancy, remote workers and large volume Contact Centre applications.
For more information on GGR's IP Telephony products and services or to arrange a free consultation please contact us or click Live Support to chat online now.